During transportation, cartridges have the tendency to be lying on one side.
Occasionally when this happens colors can mix or the print heads will dry out.
This can happen with both new and remanufactured cartridges. In order to attempt
to get the cartridge working, you can try to print out 6 to 10 color pages. This
sometimes causes the dried out colors to start working again. If this doesn’t
work, follow the steps listed below:
1) Remove the cartridge from the printer.
2) Place 2 paper towels on top of each other. Fold the paper towels in half
twice, creating a thick square.
3) Slightly dampen one side of the paper towel, keeping the other side dry.
4) Dab the cartridge, with the print head down, onto the wet side of the paper
towel, using a small amount of force.
5) Dab the cartridge, with the print head down, onto the dry side of the paper
towel.
6) Repeat steps 4 and 5, five or six times.
7) If you have a 3-color cartridge, you should see a line of cyan, magenta, and
yellow on the paper towel.
8) Replace the cartridge in the printer and print a test page